Clients FAQs
Questions and answers
The things our clients ask most, answered plainly. What you need to insure a car, the cover types and terms, our standing as an insurer, and how to make a claim. Cannot find it here? Talk to a human, Monday to Friday.
Real people on the line
Mon to Fri, 8am to 4.30pm
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Type a few words to filter the questions, or scroll the groups below. Everything here is straight from how we work, no fine print games.
Buying motor cover
The easiest cover to buy in the countryNo paperwork is required to buy insurance. ZINARA and ZBC are handled on the phone, and all you need to know is the information on the vehicle registration number.
Full Third Party, Fire and Theft, and Comprehensive Cover. Full Third Party covers your liability to others with extended limits. Fire and Theft adds cover for fire and theft of your own car. Comprehensive is full cover for your car as well as others.
Yes. You can pay a minimum of one term, which is four months, upwards to a whole year, which is three terms.
Yes, you can cover a vehicle for your loved ones or colleagues.
Pick your cover and term to see an indicative figure, then carry on to our official portal or send us the details on WhatsApp. The figure shown is indicative only. Your final premium is confirmed when you complete cover on the Sanctuary portal.
About Sanctuary
Who you are buying fromYes. Sanctuary Insurance Company is a Zimbabwean insurance underwriter, duly registered by the Insurance and Pensions Commission (IPEC).
Since 2011. That is more than fourteen years protecting people, farms and businesses across Zimbabwe.
Yes. We are an active member of the Insurance Council of Zimbabwe (ICZ), which means we abide by the ethics and the basics of insurance practice in the country.
Yes. Our SIC Abridged Financials 2024 are published and open to read. We are also backed by reinsurance partnerships, local and international, so the policyholder has confidence in times of need.
We have six offices: the Harare Head Office at Sanctuary House, 04 Fairman Close, Mt Pleasant, plus Belvedere, Bulawayo, Victoria Falls, Gweru and Hwange. Full addresses are on our contact page.
Cover beyond motor
Twelve lines for people, farms and businessesTwelve lines of cover: Motor, Farming and Agriculture, Bonds and Guarantees, Engineering, Tobacco, Fire, Marine, Miscellaneous Accident, Liability, Travel, Scholar Care and Fleetsure. The full set, with details, lives on our services page.
Yes. The Farmers Comprehensive Policy is an all in one cover for the Zimbabwean farmer. It includes, but is not limited to, buildings and contents, farm property, livestock, crops, fire and allied perils, personal accident and public liability.
Scholar Care is a school fees protector. It guarantees the continuity of a child's education if the fee payer dies or is permanently disabled, through accident or sickness, so learning is not interrupted.
Fleetsure is our telematics led fleet product. It helps manage driver behaviour to cut loss ratios, ties premiums to the real risk profile, and consolidates fleet management on a single platform with real time vehicle, driver and cargo status.
Claims and getting in touch
When you need us mostStart by talking to us on +263 712 400 500 or info@sanctuary.co.zw. We provide the claim forms you need, including the Motor Claim Form, the Motor Police Report, the Windscreen Claim Form and the Theft and All Risks Claim Form.
Call +263 712 400 500 or email info@sanctuary.co.zw. You can also message us on WhatsApp straight from the quick quote on this page. Full office addresses are on our contact page.
Monday to Friday, 8am to 4.30pm.
Cover is completed and confirmed on the official Sanctuary portal, which the quick quote on this page links to directly. The figures on this site are indicative until a policy is completed there.
No matching question. Call us on +263 712 400 500 and we will help.
Still have a question?
We feel your worries, and we work on a solution. Talk to a real person and we will guide you to the right cover.
Motor quick quote
Insure your car in three taps
Pick your cover and your term for an indicative figure, then carry on to our portal or send us the details on WhatsApp. All you need is your registration number.
- No paperwork to start
- Cover a vehicle for a relative or friend
- Pay one term at a time, up to a full year
1 Choose your cover
2 Choose your term
3 Your vehicle
The insurance company that you can trust
Tell us what you want to cover. We will work on a solution.