Privacy Notice

This notice explains what personal information Sanctuary Insurance Company collects through www.sanctuary.co.zw, how it is used, and the choices you have. We keep it short and plain.

Who is responsible

Sanctuary Insurance Company is responsible for the personal information collected through this site. For any question about your information, or to make any request below, contact us at info@sanctuary.co.zw or call +263 712 400 500.

What we collect

• What you send us. If you use the contact form or an email or WhatsApp link, we collect what you give us: your name, email, phone number and message.
• Basic visit data. We use privacy-first analytics to count visits and see which pages are popular. This is aggregate only. It does not identify you, set cookies, or track you across other sites.

We do not collect anything else, and we do not buy or sell personal information.

Why we use it, and our lawful basis

We use what you send only to respond to you and to run Sanctuary Insurance Company. Where the law asks for a lawful basis, ours is your consent when you choose to contact us, and our legitimate interest in replying and keeping the site working.

Who we share it with

We keep your information within Sanctuary Insurance Company and the service providers that run the site for us: our website host (Cloudflare Pages) and our privacy-first analytics (Cloudflare Web Analytics). They process data on our instructions only. We do not share your information with anyone else unless the law requires it.

Cookies and tracking

This site sets no cookies. It is built cookieless: it uses analytics that store nothing on your device, so there is nothing for you to accept or manage, and you will not see a cookie banner. You can control or clear cookies in your browser settings at any time. See our cookie policy for the detail.

How long we keep it

We keep what you send as long as needed to respond, then remove it. Visit analytics are aggregate and are not tied to you.

Your rights

You can ask us to:

• show you the information we hold about you,
• correct it if it is wrong,
• delete it,
• stop using it.

Email info@sanctuary.co.zw and we will act on it. If you are not satisfied, you can complain to POTRAZ, the data-protection authority under Zimbabwe's Cyber and Data Protection Act, 2021.

Keeping it safe

The site runs on reputable hosting with HTTPS, so traffic between you and the site is encrypted. No system is perfectly secure, but we take reasonable steps to protect what you send.

Where your data is handled

The site and its analytics are served from Cloudflare, which operates a global network, so data may be processed on servers outside Zimbabwe. These providers maintain recognised data-protection safeguards.

Changes

If we change how the site handles data, we update this notice and change the date at the top.

This is a basic starter notice provided with your website, not formal legal advice. It reflects how this site handles data as built. If your business handles sensitive or large-scale personal data, a quick glance from a local lawyer is worth it.